When dentists start their business, they often focus on getting the first customers through the door. They may rely on traditional forms of advertising, such as print ads, word of mouth, or even outdoor advertising. Although these strategies bring business eventually, there are easier and more cost-effective ways.

Every dentist should consider going digital and having the benefits of both modern and conventional strategies. The marketers at well-known companies like Fortis, Apollo, and Clove don't just sit around waiting for the leads to come in, most successful companies have people working hard every single day to find new customers through various digital channels.

As we know, the internet is the present as well as the future of this tech-savvy world. Imagine your business showing up in your service area searches, this will help you increase your customer base by many folds.

Let’s now walk through all the benefits digital presence brings along for your business.

benefits of going digital

There’s no denying: Everyone has a presence on the internet. If you and your business don’t have an online presence, you are already missing a huge piece of cake waiting for you to take it. Going digital brings your business the following benefits:

  • Getting Customers:

    Building trust and credibility is the main and foremost important thing for a business. To create credibility, a Google listing with good reviews, a website that showcase your service/product, hassle-free appointment booking, and previous clients' testimonials play a very vital role.

    Even if you are just starting and don’t have reviews to showcase, a good website, and Google listing can create an impact on your potential customers if you work on them in the right direction.

  • Creating Brand Awareness:

    Marketing and promotion of your service/product will help you get new clients and gain goodwill in the competitive market. Your potential customers will know who you are and keep your name in mind whenever they are looking for a solution you provide. To grow your business, people should know about you and what you can offer them. There is no better place than the internet to spread your brand awareness. It's an opportunity for you to share valuable content with your audience. This will also solve your marketing business problems while giving solutions to your customers.

  • Providing Value Digitally:

    Once the audience is aware of your brand, now comes the most crucial part, i.e., maintaining and delivering the quality that you are known for. Think about things that are unique to your brand. These can be as follows:

    • Online Appointment booking.
    • Correct slots are available according to their need.
    • Receiving appointment confirmations through mail/SMS.
    • Getting prescriptions through SMS or WhatsApp.
    • Notification reminders for future appointments and upcoming bookings.

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  • Keeping up with the world:

    Having your digital presence will even help you to keep up with this everyday changing world. It will give you opportunities to interact with your potential customers and showcase to them why you are a cut above the rest. The best part is, you don’t have to meet everyone in person and tell them about your brand ;).

  • Storing all data in one place:

    Maintaining records physically is a big mess. It can get misplaced, lost, or even burnt. But digital data are kept safe and can be recovered even if some mishap happens. You can access the data whenever or wherever you want to. Like in our CRM, we keep all the records of your clients and any information sent to them from you. As a bonus, only you or someone you want can access those records and maintain your privacy.

Keep These In Mind, Before GoingDigital


1. List yourself on Google My Business:

GMB is the most powerful thing for businesses. They aim to help local businesses achieve higher visibility on Google Search for relevant local searches. Through the use of Google My Business, a dentist can control and improve their visibility on Google Search results

2. Easy to navigate website:

Get yourself a website that will showcase your business information like who you are, your skills & expertise, services, availability, etc. This will help your audience to know you better and book direct appointments from anywhere they are. It will also help you keep a foot in the global marketplace. An easy-to-navigate site will increase the chances of your business gaining more clientele and achieving your goals.

3. Marketing and Advertising:

Someone once said, “Digital Presence is the only salesperson that will work 24*7 for your business.” While going digital, you should always understand the definition of good and bad marketing. There is a very narrow line between the two. Good marketing will create a positive and long-lasting impression on your audience whereas bad marketing will spoil your image and restrict your path to success.

4. Social Media Marketing:

Try and keep your social media up-to-date so that your audience is updated and doesn’t forget about you. If you neglect this, you miss out on a big opportunity for yourself. It can be difficult to maintain this with your daily tasks but try using different tools to schedule and post on these platforms. Or schedule a call with us to get an overview.

5. Maintaining Online Presence:

Only creating certain accounts won’t just solve your problems, but maintaining those accounts is more important. Your online presence will get you to new opportunities and markets, a bigger audience and customer base, and especially loyal clients.

6. Getting and Retaining Customers:

Try and answer all queries you receive from any platform. This will help people to connect with you and choose your services over your competitors. Clients that will stay with you are the ones that will help you in your successful growth. Avoid telling them you are busy or leaving them unattended this can result in losing or trusting your brand.

6. Balancing Quality and Growth:

Growing digitally can sometimes be overwhelming and confusing at the same time. It is important to maintain the quality you are known for. If it is difficult to maintain everything by yourself, try considering scaling up and keeping experienced people under you. Be very cautious about these things and do regular checks about the quality you are offering to your clients.


1. Don’t be Impatient:

Creating an image or digital presence isn’t a one-day game. It is essential to know that it takes time to grow online and make a market for yourself. There are thousands of businesses that are running Dental Clinics out there. So keep this in mind and wait for the results to pop in. Once you start getting engagement and reach automatically your clinic will start getting noticed by new and potential clients.

2. Don’t be a one-man/woman army:

It is important to understand the importance of automation. Imagine getting everything done with just a few flows and processes. The main focus is your patients and their satisfaction. So imagine having everything automated for them to have a proper experience. This will also help you in retaining those clients.

3. Don’t Forget Mobile Optimization:

The majority of people today have smartphones and access everything from them. Along with an easy-to-navigate website, it is vital to have it responsive too. Even your marketing and advertisements need to be mobile & tablet friendly.

4. Don’t hesitate to ask for professional help:

Running a business digitally is a very vast and advanced field. You might require a professional to comprehend all its facets and execute the tasks correctly. Having an experienced hand will increase your chances of success significantly.

5. Don’t Spam or Overshare:

It is good to be in people’s eyes but too much can irritate and force them to lose interest in your brand. There is a very narrow line between getting noticed by someone and irritating them with your content.

Go Digital with us.

Sugar Crystal Solutions is a creative Design & Development agency. We deliver actractive &
responsive digital products, brands and experiences.


Sugar Crystal Solutions is a creative Design & Development agency.

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